Privacy Policy

Categories of personal information we collect, and how we collect it.

Where access requires registration, Mili Clinic collects a limited set of personal information from the registrant. The categories collected are as follows.

• Full name, user ID, password
• Address
• Email address
• Contact details (telephone number, mobile number)

• Email subscription preference
• SMS subscription preference

Additionally, the following information may be generated and collected during the use of our services or in the course of our business operations: service usage records, access logs, and cookies.

Personal information may be collected through the website (membership registration), promotional event entries, delivery requests, modifications to membership information, fax, telephone, and customer enquiries.

How we use the personal information we collect.

• Identity verification and personal identification for members-only services
• Prevention of unauthorised use and abuse by improper members
• Confirmation of intent to register, age verification, complaint handling, and delivery of notices
• Statistical analysis of access frequency and member service usage

• Access to content and event participation reserved for logged-in members

• Delivery of promotional information including events, and prize delivery for event winners
• Development of new services and tailoring services based on demographic characteristics
• Statistical analysis of access frequency and member service usage

When personal information may be shared with third parties.

As a matter of principle, Mili Clinic does not provide users' personal information to external parties. The following are exceptions:

• When users have provided prior consent
• When required by law, or when investigative authorities request information in accordance with legally prescribed procedures for investigative purposes

How long we keep personal information, and why.

Mili Clinic destroys personal information without delay once the purpose for which it was collected and used has been achieved. However, the following information is retained for the periods specified below, for the reasons stated.

• Items retained: Name, gender, region, email, mobile number
• Reason: Prevention of confusion in service use; cooperation with relevant authorities in investigations of unlawful use

Where required by relevant laws, Mili Clinic retains member information for the period prescribed by such laws, with possible extensions:

• Items retained: Service usage records, access logs, access IP information
• Legal basis: Protection of Communications Secrets Act

How personal information is destroyed once no longer needed.

As a principle, Mili Clinic destroys personal information without delay once the purpose for which it was collected and used has been achieved.

Information you provide for purposes such as membership registration is, after the purpose has been achieved, transferred to a separate database and stored for a period determined by internal policy or applicable law (refer to "Retention Period") before being destroyed. Such personal information will not be used for any purpose other than that for which it was retained, except as required by law.

• Personal information printed on paper is destroyed by shredding or incineration
• Personal information stored in electronic file form is deleted using technical methods that prevent the records from being recovered

Rights of users and legal representatives, and how to exercise them.

Users and their legal representatives may at any time view or modify the personal information of themselves or of children under the age of 14 in their care, and may request the withdrawal of membership.

To view or modify personal information, please use the "Modify Personal Information" (or "Edit Member Information") function. To withdraw membership and revoke consent, please use the "Withdraw Membership" function for direct access, correction, or withdrawal.

Alternatively, you may contact our Personal Information Manager in writing, by telephone, or by email. After identity verification, we will take the requested action without delay.

If you request correction of an error in your personal information, the relevant information will not be used or disclosed until the correction has been completed. If incorrect information has already been provided to a third party, we will notify the third party of the correction without delay so that the correction may be made.

Personal information that has been terminated or deleted at the request of a user or legal representative is processed in accordance with the terms set out in "Retention Period", and is handled in such a way that it cannot be accessed or used for any other purpose.

Who to contact regarding personal information matters.

Mili Clinic has designated a Personal Information Manager to protect customers' personal information and to handle complaints relating to personal information.

Email: welcome@miliclinic.com

You may report any personal information protection concerns arising from your use of our services to the Personal Information Manager or the relevant department. Mili Clinic will respond to user reports promptly and thoroughly.

How we communicate updates to this policy.

Where additions, deletions, or amendments to this policy become necessary in response to changes in government policy or security technology, such changes will be communicated through our website.